Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

We are looking for an HR Techno-Functional Executive who will provide Level 1 (L1) support for Workday and assist in HR system enhancements. The role requires strong understanding of HR processes, basic Workday navigation, troubleshooting ability, and experience in creating user-friendly job aids and training materials. The candidate will work closely with HR teams, employees, and cross-functional stakeholders to ensure smooth functioning of HR systems.

Job title:

Position Executive HR Techno Functional

Job Description:

Education:

- Bachelor’s degree (HR, Computer Science, Business Administration, or related field).

Experience:

- 1–3 years of experience in HR operations, HR technology, or Workday support.

Required Skills:

- Basic understanding of Workday HCM or any HRMS tool (SAP SuccessFactors, Oracle HCM, etc.).

- Strong communication and problem-solving skills.

- Ability to create structured documentation and training material.

- Good analytical skills with attention to detail.

- Ability to work in a fast-paced, process-driven environment.

Good to Have

- Workday foundational knowledge or certification (HCM or module-specific).

- Experience in supporting HR teams on HRIS projects or enhancements.





- Exposure to ticketing tools like ServiceNow, Jira, or Freshservice.

Behavioral Competencies

- Customer-centric mindset
- Solid interpersonal skills
- Proactiveness and willingness to learn
- Ability to collaborate with multiple stakeholders

Roles & Responsibilities:

Workday L1 Support

- Serve as the first point of contact for all Workday-related queries from employees and HR teams.

- Provide L1 support to navigation, access, transactions, and basic system errors.

- Log and track tickets, escalate to L2/L3 teams when required, and follow up until closure.

HR Techno-Functional Support

- Assist in evaluating, testing, and validating Workday functionalities for small enhancements or configuration updates.

- Work closely with HR COEs (Recruitment, Core HR, Talent, Learning, Compensation, etc.) to understand process-related system challenges.

Job Aid & Documentation

- Create, update, and maintain job aids, SOPs, quick reference guides, FAQs, and training material for Workday modules.

- Simplify technical processes into easy-to-understand, step-by-step documentation for end users.

Query Handling & Navigation Assistance

- Support employees and HR teams with navigation guidance for Workday modules (e.g., hiring, onboarding, leaves, transfers, benefits, performance).

- Conduct short walkthroughs or training sessions for new updates or recurring issues.

- Monitor common queries and propose process improvements.

Project Support

- Participate in small HR system enhancement projects, UAT cycles, data validation activities, and rollout communications.

- Coordinate with HR Tech and IT teams on issue resolution and change management.

Location:

BangaloreIndia

📌 Position Executive HR Techno Functional (Bengaluru)
🏢 Leading
📍 Bengaluru