We are looking for a dedicated and compassionate Patient Care Services Executive to join our clinic team. In this role, you will serve as the first point of contact for patients, ensuring a smooth and positive experience from consultation to follow-up. You will play a vital role in maintaining high standards of patient satisfaction by addressing concerns, coordinating appointments, and supporting day-to-day clinic operations. This position requires a professional who is empathetic, organized, and capable of handling patient interactions with care and confidence.
Key Responsibilities
- Handle patient queries, concerns, and appointment requests in a professional and timely manner
- Coordinate effectively with doctors, therapists, and clinic staff to ensure seamless patient care
- Manage appointment scheduling, confirmations, rescheduling, and follow-ups
- Maintain accurate patient records and update CRM databases regularly
- Provide counseling and guidance regarding services and treatment processes
- Ensure high levels of patient satisfaction through proactive communication and support
- Assist in day-to-day clinic operations to maintain smooth workflow
- Follow up with patients post-consultation or treatment to ensure continued engagement
What Makes You a Great Fit
- 1–2 years of experience in patient care, healthcare coordination, or a related field
- Diploma or degree in any discipline
- Excellent communication and interpersonal skills
- Solid counseling abilities with a patient-first mindset
- Experience handling CRM databases and maintaining accurate records
- Ability to multitask and manage responsibilities efficiently
- Comfortable working in rotational shifts
- Professional, empathetic, and detail-oriented approach to patient interaction