01 Aug
|
Recognized
|
Noida
Job Description
Summary
We are seeking motivated and customer -centric professionals to join our international voice process within the Property & Casualty (P&C;) insurance domain. This role is critical in delivering exceptional service experiences to global clients through inbound and outbound call interactions. The ideal candidate will play a key role in resolving customer inquiries, ensuring compliance with operational standards, and contributing to high customer satisfaction. This is an excellent opportunity for individuals looking to build a career in a dynamic, fast -paced environment with clear growth pathways across entry -level, mid -level, and senior roles.
Responsibilities
- Manage inbound and outbound customer calls with professionalism and efficiency
- Provide accurate, timely, and compliant information to resolve customer queries
- Maintain consistent service quality and uphold customer satisfaction metrics
- Adhere strictly to defined processes, compliance guidelines, and quality assurance standards
- Accurately document call interactions and follow up on pending actions as required