Oracle Fusion Service Delivery Lead (Chennai)

Oracle Fusion Service Delivery Lead (Chennai)

01 Aug
|
Recognized
|
Chennai

01 Aug

Recognized

Chennai

Job Title: Oracle Fusion Service Delivery Lead


Experience: 10–18 years


Location: Chennai / Remote


Employment Type: Full -time


Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time)




About the role: Responsible for overall service delivery, stabilization and continuous improvement of the Oracle Fusion landscape, leading a cross -functional team across functional, technical and integration streams. Ensures SLAs, release readiness, incident/problem management, and stakeholder satisfaction for Fusion ERP/HCM/SCM services.




Key Responsibilities:


- Own end -to -end service delivery for Oracle Fusion (Finance/SCM/HCM as applicable), covering incident, problem, change and release management.

- Act as primary point of contact for business and IT leadership, managing expectations, escalations, and communication on service performance.

- Govern SLAs/OLAs, track KPIs, and drive continual service improvement initiatives and automation.





- Coordinate work across functional, technical, integration and reporting teams, and with Oracle Support for SRs.

- Oversee quarterly Fusion updates impact assessment, regression planning, and go/no -go decisions.

- Maintain service governance routines (status reports, CAB inputs, post‑incident reviews, CSIP).




Skills and Qualifications:

- 10–18 years of IT experience with at least 6–8 years in Oracle Fusion Cloud (ERP/HCM/SCM) service delivery or application management.

- Robust knowledge of ITIL service management processes and experience running large application support engagements.

- Experience managing multi -vendor and onsite/offshore delivery models.

- Excellent stakeholder management, communication and leadership skills.




📌 Oracle Fusion Service Delivery Lead (Chennai)
🏢 Recognized
📍 Chennai

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