(Hyderabad)

(Hyderabad)

01 Aug
|
Important Group
|
Hyderabad

01 Aug

Important Group

Hyderabad

Team Lead





Technical Skills & Experience:


• Minimum 24 months of team management experience (handling 10+ team members)


• Minimum 6 months of process management experience


• Basic experience in software testing or bug handling


• Proficient working knowledge of MS Office or Google Suite


• Advanced experience with JIRA or other ticketing tools


• Working knowledge of JQL or SQL


• Proficient in advanced Excel techniques


• Solid data analysis skills and root cause identification methodologies (Fishbone, RCA, 5 Whys)


• Sound knowledge of operational metrics such as shrinkage and utilization


• Experience working with global stakeholders and driving projects/meetings






Issue Handling & Leadership Responsibilities:


• Lead multiple operations teams and manage governance


• Provide mentoring, guidance, and regular 1:1s


• Handle performance management and improvement plans


• Manage stakeholder relationships with program leads, product, and engineering teams


• Develop subject matter expertise in the process


• Identify and implement process excellence and tool improvement initiatives






• Take end -to -end ownership of responsibilities and real -time work allocation


• Meet or exceed team targets (productivity, quality, SLA, efficiency, utilization)


• Ensure process adherence


• Manage attendance and availability


• Conduct process gap analysis and drive improvements


• Drive team engagement and motivation






General Skills:


• High attention to detail


• Strong logical reasoning and bias for action


• Ability to quickly identify and report high -impact issues


• Ability to analyze and comprehend unclear or complex issues


• Ability to read and understand complex multi -page SOPs


• Strong written and verbal English communication skills


• Basic understanding of quality and quality control


• Ability to perform repetitive tasks with high accuracy and consistency


• Ability to memorize engineering terminologies and project -related details


• Familiar with smartphones, virtual test platforms, and mobile navigation tools






📌 (Hyderabad)
🏢 Important Group
📍 Hyderabad

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