We are seeking a highly skilled MVNO Operations Engineer to manage end-to-end SIM/eSIM lifecycle operations and network integrations. This role requires deep technical expertise in API-driven configurations, telecom network troubleshooting, and 5G architectures to ensure seamless connectivity across contemporary and legacy networks.
Key Responsibilities
- API Operations & Monitoring:
Use POSTMAN to execute and validate API requests, automate testing, verify responses, and continuously monitor API health.
- SIM/eSIM Lifecycle Management:
Configure, activate, and validate SIM/eSIM profiles; troubleshoot complex issues related to network attachment, authentication, and activation on Android and iOS devices.
- Network Troubleshooting:
Diagnose and resolve roaming issues, IMSI/APN misconfigurations, and VoWiFi registration failures.
- System & Network Integration:
Leverage APIs for seamless MVNE/MNO integrations and develop automation scripts for network testing and ticket handling.
- Performance & Log Analysis:
Analyze UE logs and key network KPIs in 5G NSA/SA environments to identify root causes and prevent recurring service issues.
- Technical Support & Documentation:
Maintain troubleshooting workflows, documentation, and knowledge bases for device certification and network compatibility.
Required Qualifications & Skills
- Experience: 6+ years of experience in Telecom Operations, with strong exposure to MVNO/MVNE environments.
- SIM/eSIM Expertise: Proven hands-on experience with SIM/eSIM profiling, activation, and lifecycle management.
- API Tools: Advanced proficiency in POSTMAN for API-based configuration and validation.
- Network Architecture: Strong understanding of 5G NSA/SA architectures and device-side logging.
Preferred Skills
- In-depth knowledge of VoLTE and VoWiFi call flows.
- Hands-on experience with IMSI and APN configurations.
- Experience building or using automation scripts for network testing and ticket management.