Job Description: ITOps (Monitoring and Observability) Consultant - Lateral Hire (Minimum Relevant Experience 7 Years)

Overview:

We are seeking a skilled IT Operations Consultant specializing in Monitoring and Observability to design, implement, and optimize monitoring solutions for our customers. The ideal candidate will have a minimum of 7 years of relevant experience, with a strong background in monitoring, observability and IT service management.

The ideal candidate will be responsible for ensuring system reliability, performance, and availability by creating robust observability architectures and leveraging up-to-date monitoring tools.

Primary Responsibilities:

· Design end-to-end monitoring and observability solutions to provide comprehensive visibility into infrastructure, applications, and networks.

· Implement monitoring tools and frameworks (e.g., Prometheus, Grafana, OpsRamp, Dynatrace, New Relic) to track key performance indicators and system health metrics.

· Integration of monitoring and observability solutions with IT Service Management Tools.

· Develop and deploy dashboards, alerts, and reports to proactively identify and address system performance issues.

· Architect scalable observability solutions to support hybrid and multi-cloud environments.

· Collaborate with infrastructure, development, and DevOps teams to ensure seamless integration of monitoring systems into CI/CD pipelines.





· Continuously optimize monitoring configurations and thresholds to minimize noise and improve incident detection accuracy.

· Automate alerting, remediation, and reporting processes to enhance operational efficiency.

· Utilize AIOps and machine learning capabilities for intelligent incident management and predictive analytics.

· Work closely with business stakeholders to define monitoring requirements and success metrics.

· Document monitoring architectures, configurations, and operational procedures.

Required Skills:

· Strong understanding of infrastructure and platform development principles and experience with programming languages such as Python, Ansible, for developing custom scripts.

· Strong knowledge of monitoring frameworks, logging systems (ELK stack, Fluentd), and tracing tools (Jaeger, Zipkin) along with the OpenSource solutions like Prometheus, Grafana.

· Extensive experience with monitoring and observability solutions such as OpsRamp, Dynatrace, New Relic, must have worked with ITSM integration (e.g. integration with ServiceNow, BMC remedy, etc.)

· Working experience with RESTful APIs and understanding of API integration with the monitoring tools.

· Familiarity with AIOps and machine learning techniques for anomaly detection and incident prediction.

· Knowledge of ITIL processes and Service Management frameworks.

· Familiarity with security monitoring and compliance requirements.

· Excellent analytical and problem-solving skills, ability to debug and troubleshoot complex automation issues

📌 Monitoring and Observability Consultant (Bengaluru)
🏢 Important Group
📍 Bengaluru