In these roles you will be responsible for: Maintaining, analyzing, and interpreting and reporting Healthcare Payer data Continuously monitoring, identifying, and implementing the best practices, current tools, and methods in the field of metrics and reporting Creating and implementing executive level reporting strategies Aligning multiple organizations around difficult or complex solutions and issues in the field of metrics and reporting Applying a broad knowledge of application programming processes and procedures to the completion of complex assignments Focusing on systems architecture for global development Providing advanced research, analytical, problem-solving, and process improvement skills Pulling data to develop recurring or one-time reports. Maintaining databases, spreadsheets and other tools used in data analysis. Locating and fixing errors in reports Creating and delivering management dashboards and canned reports to support routine management oversight of business processes to ensure critical insight into exceptions and deliverables.
Ensuring the highest level of support and communication is provided in an efficient and courteous manner to client, including active involvement in deliverable outputs (when necessary) Maintaining professional and trusting client relationships Effectively addressing critical client issues and escalations Effectively collaborating with BPO Operations Leaders, NTT Leaders to meet/exceed deliverables. Identifying, recommending, and implementing process improvements to increase efficiency, client service levels and financial results. 2+ years of experience writing complex SQL queries 2+ years of experience with data analysis and analytics 2+ years of experience with Tableau 3+ years of experience in SQL with Data extraction Experience with predictive modeling Hands on experience with python/R coding for data analytics Experience with US Healthcare payor datasets