About the Role


We are seeking a high -performing Principal Consultant / Senior Business Analyst – Project Delivery Lead to drive AI/ML -led digital transformation initiatives for high -tech clients. This role sits at the intersection of business, data, and technology, and involves leading end -to -end delivery—from problem definition and hypothesis building to solution implementation and measurable business impact.

Key Responsibilities






- Lead end -to -end delivery of AI/ML -driven transformation projects across business functions such as customer experience and service operations.

- Collaborate with stakeholders to gather and translate business requirements into structured, actionable solutions.

- Formulate hypotheses, identify relevant data, and design and execute experiments to validate assumptions.

- Analyze results and deliver data -driven insights and recommendations to stakeholders.

- Apply AI/ML and advanced analytics concepts to guide solution design, including exposure to Generative AI and emerging approaches.

- Partner with data science and engineering teams to operationalize models and translate outputs into business actions.

- Develop structured problem -solving frameworks and roadmaps to address complex challenges.

- Drive project planning, governance, risk management, and execution using agile methodologies.

- Ensure strong stakeholder alignment, communication, and adoption of solutions.

- Lead and mentor teams, ensuring clear requirement communication, effective task allocation, and timely delivery.


Key Skills & Qualifications

- 6–10 years of experience in consulting, business analysis, project delivery, analytics, or applied data science.





- Proven experience in AI/ML or data -driven transformation initiatives.

- Strong analytical thinking with a hypothesis -driven and structured problem -solving approach.

- Solid understanding of AI/ML concepts and their practical business applications.

- Ability to work across cross -functional teams and manage stakeholders effectively.

- Robust communication, storytelling, and leadership skills.

- Proven ability to drive execution and deliver outcomes in ambiguous environments.

- Exposure to domains such as customer experience, service operations, or supply chain (preferred).


Technical Skills

- SQL for data extraction and manipulation

- Python for data analysis, experimentation, and prototyping

- Microsoft Excel & PowerPoint for analysis, modeling, and executive communication

- Experience with JIRA, Confluence, or similar project management and collaboration tools

- Awareness of modern AI/ML tools and platforms, including emerging areas such as Generative AI

- Strong business acumen with a data -driven mindset

- Ability to lead without authority and influence cross -functional teams

- Curiosity to explore and apply emerging technologies to real -world problems

- Ownership mindset with a focus on driving measurable impact