Company Overview:nnVialto Partners is a market leader in Global Mobility Services. Our purpose is to u201cConnect the World.u201d We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders and colleagues. nnOur teams help companies streamline and effectively manage their global mobility programs in a cost-effective and compliant manner. Our services focus on providing cross-border compliance and risk assessment for tax, immigration, business travel, rewards and compensation, and remote work. Working at Vialto Partners is about getting the chance to be part of a global and dynamic team. Globally, Vialto Partners has over 8,000 staff worldwide and continues to grow. You will work with clients from a range of industries and different geographical locations. We believe in connecting the world and supporting our colleagues to do the same in their careers by undertaking assignments and opportunities globally that broaden their skills and ultimately benefit our clients. nnVialto is unstoppable when we work together in a culture of belonging, where everyone can thrive. We encourage employees to bring their true selves and share their unique talents and expertise to positively impact the communities we serve. To learn more about what we do, tune in to our podcast On the Move to hear expert insights on issues affecting global mobility, and read about the latest news in the industry. You can also follow us on LinkedIn and Instagram. nnJob Summary:nnVialto Partners is seeking a dynamic and experienced Manager - People Operations (India) to lead and manage end-to-end HR operations across the employee lifecycle. This is a country-level leadership role responsible for overseeing day-to-day People Operations, ensuring service excellence, compliance, and process efficiency while managing a Tier 1 support team.



nnThe role requires a strong operational mindset, expertise in HR systems (especially Workday), and the ability to drive automation, standardization, and continuous improvement.nnKey Responsibilitiesnn1\. People Operations Management (Hire to Retire)nn * Oversee end-to-end employee lifecycle processes, including onboarding, employee changes, and offboardingnnnnn * Ensure seamless execution of HR operations with high accuracy and efficiencynnnnn * Act as a point of escalation (Tier 2 support) for complex HR queries and issuesnnnnn2\. Service Delivery u0026 Team Managementnn * Manage and mentor the Tier 1 People Operations teamnnnnn * Drive service excellence through effective handling of Workday Help (Service Desk) ticketsnnnnn * Ensure adherence to defined SLAs, TAT (Turnaround Time), and quality benchmarksnnnnn * Monitor and improve Employee Net Promoter Score (NPS)nnnnn3\. HR Systems u0026 Workday Operationsnn * Act as the primary owner of Workday for HR operations in Indiannnnn * Ensure accurate data management, reporting, and system governancennnnn * Partner with global teams for system enhancements and issue resolutionnnnnn4\. Payroll u0026 Benefits Operationsnn * Manage monthly payroll inputs in coordination with India payroll teamnnnnn * Oversee benefits administration, including employee queries and enrollmentsnnnnn * Ensure accuracy and timeliness of all payroll-related data submissionsnnnnn5\.



Compliance u0026 Statutory Requirementsnn * Ensure compliance with Indian labor laws and statutory requirements including PF, EPS, POSH, and other regulatory frameworksnnnnn * Maintain audit readiness and documentation for all HR processesnnnnn * Partner with legal and compliance teams to mitigate risksnnnnn6\. Talent Acquisition (TA) Operationsnn * Support TA operations including offer management, onboarding coordination, and candidate experiencennnnn * Collaborate with recruitment teams to ensure smooth hiring processesnnnnn7\. Process Excellence u0026 Automationnn * Identify opportunities to automate manual processes and improve efficiencynnnnn * Develop and maintain SOPs, playbooks, and knowledge documentationnnnnn * Drive continuous improvement initiatives and standardization across processesnnnnn8\. Reporting u0026 Stakeholder Managementnn * Provide regular reporting on operational metrics, SLAs, NPS, and process performancennnnn * Collaborate with regional and global stakeholders to align on People Operations strategynnnnn * Act as the India point of contact for People Operations mattersnnnnnQualifications u0026 Skillsnn * 8-10 years of experience in HR Operations / People Operationsnnnnn * Strong expertise in Workday (mandatory)nnnnn * Proven experience in managing HR service delivery teamsnnnnn * Solid understanding of Indian labor laws, payroll, and compliance (PF, EPS, etc.)nnnnn * Experience in handling HR helpdesk/service desk modelsnnnnn * Solid analytical and problem-solving skillsnnnnn * Excellent stakeholder management and communication skillsnnnnn * Demonstrated experience in process improvement and automation initiativesnnnnnPreferred Attributesnn * Experience working in a global or matrixed organizationnnnnn * Ability to operate in a fast-paced, high-growth environmentnnnnn * Strong focus on employee experience and service excellencennnn

📌 Manager - People Operations (Gurugram)
🏢 Important Group
📍 Gurugram