This role is for one of the Weekday's clients

Salary range: Rs 200000 - Rs 600000 (ie INR 2 - 6 LPA)

Min Experience: 3 years

Location: New Delhi

JobType: full-time

We are seeking a proactive, customer-centric skilled with strong expertise in the travel domain to lead key client accounts, manage strategic partner relationships, and oversee end-to-end client servicing operations. This role is responsible for ensuring service excellence, managing escalations, and delivering seamless travel solutions across all engagements.

Key Responsibilities

Client & Key Account Management

- Serve as the primary point of contact for assigned key accounts
- Own end-to-end client servicing across travel bookings, operations, and ongoing support
- Build and nurture long-term client relationships to drive retention and satisfaction
- Understand client requirements and coordinate with internal teams to ensure smooth delivery of travel solutions

Travel Domain Expertise

- Demonstrate strong knowledge of travel products including airport transfers, flights, hotels, visas, ground transport, and corporate travel policies
- Stay up to date with industry trends, supplier guidelines, and operational best practices
- Provide expert guidance and resolution for travel-related queries and requirements

Partner & Vendor Management





- Manage relationships with travel partners, vendors, airlines, hotels, and service providers
- Coordinate partner communications, follow-ups, and service execution
- Ensure adherence to agreed service levels, turnaround times, and quality standards
- Support partner onboarding, documentation, and commercial discussions as required

Client Servicing & Escalation Management

- Lead the resolution of client escalations, ensuring timely closure within defined SLAs
- Identify recurring challenges and collaborate with internal teams to drive process and service improvements
- Maintain transparent and proactive communication with clients during issue resolution
- Uphold high standards of service quality and customer satisfaction

Reporting & Documentation

- Prepare MIS reports, service performance updates, and client presentations
- Track and analyze data using MS Excel to support reporting and insights
- Create clear and professional documentation using MS Word and PowerPoint
- Maintain accurate records of client interactions, escalations, and resolutions

Skills

- Travel Operations & Client Servicing
- Key Account Management
- Partner & Vendor Management
- Escalation Handling
- MS Excel, Word & PowerPoint

📌 Lead - Travel Partnerships & Solutions (New Delhi)
🏢 Leading
📍 New Delhi