01 Aug
|
Important Group
|
West Mambalam
01 Aug
Important Group
West Mambalam
Job Title: Jr. Application Administrator
Experience Required
1 to 3 years of hands -on experience in Application
Administration
Role Overview
The Application & IAM Administrator will play a critical
role in managing both application administration and identity & access
management (IAM) operations for a portfolio of approximately 30 third -party,
cloud -based/SaaS applications. This role ensures secure access, efficient user
lifecycle management, and reliable application support for a global user base,
while closely collaborating with Application Development team, SAM, and FinOps
teams.
Key Responsibilities
Application Administration
- Provide
end -to -end administrative support for ~30 third -party applications,
primarily cloud/SaaS -based (99.9%).
- Manage
application user administration for applications with 20–100 users each.
- Handle
application -related service requests and incidents via ServiceNow (SNOW).
- Perform
initial application troubleshooting and issue triage; work closely with
application owners and third -party/vendor support teams for resolution.
- Ensure
application availability and operational readiness in line with defined
SLAs.
IAM Operations Support
- Manage
the complete identity and access lifecycle across supported applications,
including:
- User
intake, onboarding, and role -based access provisioning
- Access
modifications and approvals
- User
offboarding and access de -provisioning
- Perform
IAM operational activities such as:
- Role
and entitlement management
- Enforcement
of least privilege and access governance policies
- Troubleshoot
any Application or IAM -related issues and coordinate with Application
teams for complex escalations.
Cross -Functional & Global Support
- Support
global users across US, Europe, and Asia regions.
- Work
in UK business hours with required overlap to US time zones.
- Collaborate
closely with:
- Application
Development teams for governance and compliance.
- SAM
teams for license usage tracking and compliance
- FinOps
teams for cost optimization and consumption visibility
- Ensure
consistent adherence as per defined SLAs.
years of experience in both Application Administration and IAM Operations.
provisioning/de -provisioning, access reviews, and audit support.
experience supporting cloud/SaaS applications.
knowledge of ServiceNow (SNOW) or similar ITSM tools.
coordinating with third -party vendors and internal stakeholders.
to support multiple applications and priorities in a global setting.
communication, documentation, and stakeholder management skills.