This role is for one of the Weekday's clients

Salary range: Rs 500000 - Rs 600000 (ie INR 5-6 LPA)

Min Experience: 3 years

Location: Bengaluru

JobType: full-time

Education & Certifications

- Bachelor’s degree from a recognized university or college.
- Proficiency in MS Office, with advanced Excel skills.
- Additional certifications or training in retail operations or customer service will be an advantage.

Knowledge

- Strong understanding of retail store operations and sales processes.
- Expertise in customer engagement and service excellence.
- Good knowledge of jewellery, including Gold, Diamond, Platinum, and Silver products (preferred).
- Experience in MIS reporting and performance tracking.

Skills

- Excellent verbal and written communication skills in English and the local/regional language.
- Solid computer literacy, including POS systems, ERP, SAP, and other retail software.
- Advanced Excel and spreadsheet proficiency.
- Team leadership and staff management capabilities.

Experience

- 4–5 years of experience in front-end retail operations as an Assistant Manager or Store Manager, preferably with a reputed retail brand.
- Proven track record in handling customer queries, sales, and grievance resolution.

Success Behaviors

- Enthusiastic with a strong passion for selling.
- Excellent interpersonal and influencing skills.




- Analytical mindset with strong problem-solving abilities.
- Resilient under pressure and skilled at handling conflicts.
- Team-oriented with warmth, empathy, and strong organizational skills.
- Ownership-driven and committed to continuous learning.

Work Schedule & Availability

- Flexible to work evenings, weekends, and extended hours during festive or peak seasons.
- 9-hour shift with strict adherence to schedules.

Key Responsibilities (KRA/KPI)

- Engage with customers, provide complete product information, and drive sales.
- Influence buying decisions and promote jewellery collections effectively.
- Address and resolve customer queries promptly.
- Follow up with customers to ensure satisfaction and repeat business.
- Maintain store cleanliness, safety, and presentation standards.
- Process transactions, prepare merchandise for delivery, and manage payment procedures.
- Monitor inventory, anticipate customer demand, and coordinate replenishment.
- Prepare sales and customer service reports, analyze feedback, and address complaints.
- Retain existing customers and attract new clientele through exceptional service.
- Coordinate with interdepartmental teams for smooth operations.
- Operate ERP, Magento, Ameo, and other retail management systems.

Core Competencies

- Store Management
- Team Leadership

📌 Jewelry Store Manager (Bengaluru)
🏢 Important Company of the Sector
📍 Bengaluru