IT Support Executive (Ramanagara)

IT Support Executive (Ramanagara)

01 Aug
|
Important Business
|
Ramanagara

01 Aug

Important Business

Ramanagara

Position Overview




We are looking for a base -level IT support professional to manage day -to -day IT support and coordination across hotel and real estate operations.


This is a hands -on support role, where all major implementations and complex technical work are handled by third -party vendors.




The role focuses on system monitoring, user support, coordination with vendors, and ensuring smooth IT operations across properties.




Key Responsibilities


A. IT Support & Operations




- Provide first -level (L1) IT support for desktops, laptops, printers, POS machines, and basic network issues.

- Handle user onboarding/offboarding, system access requests, and basic troubleshooting.

- Support hotel and office staff with day -to -day IT issues and escalate to vendors when required.

- Maintain smooth functioning of basic IT services without business disruption.




B. Vendor Coordination & Follow -ups


Coordinate with third -party vendors for:

- PMS, POS, CRM systems

- Network, Wi -Fi, and internet services

- CCTV, access control, and telecom systems

- Raise tickets, track progress, and ensure timely resolution.

- Act as a single point of contact between business users and IT vendors.




C. Asset & Inventory Management



- Maintain IT asset inventory (laptops, desktops, POS,



printers, routers, etc.).

- Track asset allocation, movement, and basic lifecycle records.

- Coordinate with management for hardware purchases and replacements.




D. Basic Systems & Network Support



- Perform basic checks on:

- Internet connectivity

- Wi -Fi availability

- Network devices (routers, switches – basic level)

- Escalate complex network or security issues to vendors.




E. Documentation & Compliance



- Maintain basic IT documentation, SOPs, and asset records

- Ensure users follow basic IT policies and data security practices.

- Assist management during audits by sharing required IT information.




Requirements

Skills & Competencies

- Basic knowledge of IT support, hardware, and troubleshooting

- Familiarity with Windows OS, MS Office, basic networking concepts

- Ability to coordinate with vendors and follow up on issues

- Valuable communication and problem -solving skills

- Willingness to learn and grow under guidance


Qualifications & Experience





- 2–3 years in IT support / desktop support / junior IT role

- Hospitality experience is not mandatory




📌 IT Support Executive (Ramanagara)
🏢 Important Business
📍 Ramanagara

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