Authentication Platforms Level 3 (L3) Operation Support team is responsible for providing support services to all critical Single Sign-On (SSO) Platforms that are used across Citi. This team is looking for a suitable candidate to join support team as a Level 3 Operations Support Analyst.

Ideal candidate should be able to work in a well-defined team structure as well as independently with minimal supervision. The job is heavy on client interaction and should have a good command of English, possess strong oral and written business communication skills. Candidate should be a fast-learner, able to do multitasking and can work under pressure.

Key Responsibilities

- 8+ Years in support business and work with System administrators, developers, and analysts with troubleshooting issues.
- Perform change management and incident management utilizing documented procedures through Service Now (SN) or similar change management tools
- Support service recovery procedures
- Be the point of contact for the Level 2 Team escalation.
- Participate in Problem Management processes to identify solutions for recurring problems
- Document problem resolutions and publish knowledgebase.
- Work with vendor support, System administrators / architects on a regular basis and track issues to closure as a Subject Matter Expert.
- Support maintenance and migrations on the SSO infrastructure.

Regular weekend work and working on shifts is expected.

Experience and Skills

Must-have Skills
3-5 years of relevant industry experience in one or more of the following:

- Enterprise Single Sign On (SSO), Authentication and Authorization Products
- Identity and Access Management tools and processes




- Strong ability to utilize Unix and Linux systems like Red hat Enterprise Linux 8.x/7.x/ 6.x.
- Supporting complex, multi-tier, distributed systems - Webservers, App Servers, Network topologies (Demilitarized Zone, Firewall rules etc.) required to support applications utilizing the authentication infrastructure.

Desired Skills

- Knowledge of PING Directory or other Light-Weight Directory Access Protocol servers.
- Experience supporting REST and SOAP API web services calls.
- Experience in High-level Programming languages like JAVA and scripting languages such as JavaScript, Python.
- Experience with supporting one-time password technology using Voice, SMS, and Biometrics.

Education

- Bachelor's Degree.
- Certifications such as ITIL, CISSP are desired, but not mandatory. However, willingness to complete certification would be expected.

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Job Family Group:

Technology

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Job Family:

Information Security

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Time Type:

Full time

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career chance review Accessibility at Citi.

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