About the
Role

We are seeking
experienced Implementation Consultants to lead end -to -end implementations of a
CRM product enhanced with AI capabilities for US and European customers. This
is a client -facing, individual contributor role where you will own customer
implementations, provide business consulting, and ensure continuous value
realization post go -live.

The role
requires strong communication skills, deep implementation experience, and the
ability to work independently with global customers in a remote setup.

Key
Responsibilities

Implementation
& Delivery

- Lead end -to -end CRM implementation projects, from
requirements gathering through configuration, testing, go -live, and
post -implementation support

- Own delivery for a portfolio of customers, ensuring
successful outcomes, adoption, and long -term value

- Translate customer business challenges into
well -designed CRM and AI -enabled solutions

- Configure CRM workflows, automation, analytics, and
AI -driven features based on customer needs


Customer
Consulting & Success

- Act as a trusted advisor to customers by providing
business consulting, solution guidance, and best practices

- Proactively guide and educate customers to help
them optimize and fully leverage the CRM platform





- Respond effectively to high -impact or
business -critical issues, ensuring clarity, confidence, and strong
customer relationships

- Drive continuous improvement, adoption, and value realization to reduce churn and increase customer satisfaction


Collaboration
& Execution

- Collaborate with internal product, engineering, AI,
and global delivery teams to ensure high -quality outcomes

- Manage and prioritize a backlog of customer
requests, ensuring efficient delivery within available hours

- Contribute to defining and improving best -in -class
implementation and customer service processes

- Maintain accountability for quality, accuracy, and
timely delivery when working with distributed teams