Helpdesk Sr. Associate at Grade-5 position in Service Desk Must be a Graduate. B. Tech/B.E or any other technical degree preferred Good communication skills with minimum 1 year of international calling experience Positive comprehension & writing skills. Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window Work from office is mandatory Familiarity with latest macOS Experience in handling Apple workstations (MacBook, iMac etc.) Experience in supporting Apple device (MacBook, iMac). Provide L1technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
📌 Helpdesk Senior AssociateMAC Support (Bengaluru)
🏢 Important Group
📍 Bengaluru
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