01 Aug
|
Leading
|
Serilingampalle (M)
01 Aug
Leading
Serilingampalle (M)
GoIntegra Facility Management Pvt Ltd is a quick -growing integrated facility management company providing end -to -end services across residential apartments, gated communities, corporates, and industrial sites. Our services include housekeeping, security, technical maintenance, and helpdesk operations.
Job Summary:
We are looking for a dedicated and customer -focused Helpdesk Executive to manage resident queries, complaints, and coordination activities in residential apartment projects.
Requirements
Key Responsibilities:
- Handle resident complaints via call, email, and walk -in
- Maintain complaint register / ticketing system
- Coordinate with maintenance, housekeeping,
and security teams
- Ensure timely resolution and regular updates to residents
- Maintain daily reports (complaints, attendance, service updates)
- Assist in billing, invoice tracking, and documentation
- Support Facility Manager in daily operations
Skills Required:
- Good communication skills (English & Hindi / Telugu)
- Basic knowledge of MS Excel and email handling
- Strong customer service approach
- Ability to multitask