- Handle incoming calls, emails, and walk -in queries from residents/clients
- Log complaints and service requests in the system
- Coordinate with maintenance and technical teams for issue resolution
- Track and follow up on open tickets until closure
- Maintain proper records and documentation
- Ensure timely communication with clients
- Escalate unresolved issues to senior management
Requirements
We are looking for a proactive and customer -focused Helpdesk Executive to manage client queries, complaints, and service requests in a residential/commercial facility workplace.
📌 Helpdesk (Hyderabad)
🏢 Leading
📍 Hyderabad
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