About Kadel Labs:
Kadel Labs is a leading IT services company delivering top -quality technology
solutions since 2017, focused on enhancing business operations and productivity
through tailored, scalable, and future -ready solutions. With deep domain
expertise and a commitment to innovation, we help businesses stay ahead of
technological trends. As a CMMI Level 3 and ISO 27001:2022 certified company,
we ensure best -in -class process maturity and information security, enabling
organizations to achieve their digital transformation goals with confidence and
Job Title: Director –
Customer Success & Growth
Location: Bangalore
Experience: 12–18+ years
Key Responsibilities
Customer Success
- Own
end -to -end customer success for strategic and enterprise accounts
- Act
as the executive sponsor and primary point of contact for customers
- Drive
customer satisfaction, retention, renewals, and advocacy
- Conduct
regular QBRs and success reviews with client stakeholders
Growth &
Expansion
- Identify
and execute upsell, cross -sell, and account expansion opportunities
- Develop
and own account growth plans and revenue forecasts
- Partner
with Sales to convert expansion opportunities into revenue
Relationship &
Stakeholder Management
- Build
strong relationships with C -level and senior client stakeholders
- Proactively
manage risks, escalations, and customer expectations
- Align
internal teams to deliver consistent customer outcomes
Strategy &
Leadership
- Define
and scale customer success frameworks, metrics, and best practices
- Lead
and mentor Customer Success / Account Management teams
- Provide
customer insights to leadership to influence growth strategy
Required Skills &
Qualifications
- 12–18+
years of experience in Customer Success, Account Management, or Client
Growth roles
- Proven
track record of retaining and growing enterprise accounts