Role Overview


We are seeking a skilled and proactive Desktop Support Engineer to manage end -user systems and provide technical support in a rapid -paced VFX production environment. The ideal candidate should understand high -performance workstation requirements, render workflows, and production -critical IT support.

Key Responsibilities


Technical Support


- Provide L1/L2 desktop support to artists, production, and support teams.

- Install, configure, and maintain Windows/Linux workstations.

- Troubleshoot hardware, OS, software, and network -related issues.

- Provide on -call support during critical production timelines.

VFX Workstation Management

- Configure high -performance systems (GPU -based workstations).

- Install and support software such as:

- Maya

- Houdini

- Nuke

- Adobe Creative Suite

- ShotGrid or production tracking tools

- Manage software licensing and updates.

Network & Infrastructure Support

- Basic troubleshooting of LAN/WAN connectivity issues.

- Assist in maintaining file servers, NAS storage, and backup systems.

- Coordinate with IT team for render farm connectivity and performance issues.

Asset & Inventory Management





- Maintain IT asset records and hardware inventory.

- Coordinate procurement and vendor support for hardware repairs.

Security & Compliance

- Ensure antivirus updates and system security policies.

- Maintain user access controls and data protection standards.