We are looking for a skilled Desktop & Application Support Engineer to provide technical assistance, troubleshoot issues, and ensure smooth functioning of desktop systems, applications, and IT infrastructure across the organization.

Key Responsibilities:

- Install, configure, and troubleshoot desktop/laptop systems (Windows 10 & Windows 11)

- Manage and support Microsoft Office Suite and Outlook client configuration

- Perform OS installation, formatting, upgrades, and patch management

- Handle IP configuration, network connectivity issues, and basic LAN troubleshooting

- Diagnose and resolve hardware issues for desktops/workstations (HP, Dell, etc.)

- Work with Windows Registry, system settings, and performance tuning

- Provide support for application-related issues and software installations

- Perform data backup and recovery activities

- Maintain IT asset inventory and documentation

- Manage and support around 500+ client machines in an enterprise environment

- Provide remote and on-site technical support to end-users

- Ensure timely resolution of tickets as per SLA

- Coordinate with vendors for hardware/service-related issues

Required Skills:

- Strong knowledge of Windows OS (10 & 11)





- Hands-on experience with Microsoft Office & Outlook configuration

- Basic networking knowledge (IP addressing, DNS, DHCP)

- Experience with hardware troubleshooting (HP/Dell desktops & workstations)

- Knowledge of OS deployment, imaging tools, and patch management

- Familiarity with ticketing tools (ServiceNow, Jira, etc.)

- Understanding of Active Directory (user management, group policies)

- Basic knowledge of antivirus and endpoint security tools

Preferred Skills:

- Experience with remote support tools (AnyDesk, TeamViewer, etc.)

- Knowledge of Office 365 / Microsoft 365 administration

- Exposure to backup solutions and data recovery tools

- Understanding of ITIL processes

- Scripting knowledge (PowerShell basics) is a plus

Soft Skills:

- Excellent communication and interpersonal skills

- Robust problem-solving ability

- Ability to handle multiple users and prioritize tasks

- Client-handling experience in corporate environments

Additional Requirements:

- Proven experience managing large-scale environments (500+ systems)

- Ability to work independently and in a team

📌 Desktop & Application Support Engineer (Gurugram)
🏢 Important Company of the Sector
📍 Gurugram