Cutomer Care Analyst (Hyderabad)

Cutomer Care Analyst (Hyderabad)

01 Aug
|
Leading
|
Hyderabad

01 Aug

Leading

Hyderabad

Please find below the IJP criteria for the Tech Support (Voice Process | 24/7) position:


1. Communication Skills (Very Significant)


- Clear and neutral spoken English, Hindi, and Telugu

- Good pronunciation, clarity, and appropriate pace

- Ability to explain technical concepts in a simple and customer -friendly manner


2. Technical Knowledge (Role -Based)



Basic understanding of:

- Operating Systems: Windows

- Networking fundamentals: LAN, IP, VPN basics

- Hardware and software troubleshooting

- Application or product knowledge


3. Customer Handling & Soft Skills

- Empathy and patience while handling customers

- Ability to manage irate or confused customers effectively





- Strong ownership mindset

- Problem -solving attitude

- Proper escalation judgment


​





Requirements

4. Process & Compliance Awareness

- Willingness to follow SOPs

- Accurate and timely documentation

- Understanding of ticketing tools and SLAs


5. Shift & 24/7 Readiness

- Willingness to work night shifts, weekends, and rotational shifts

- Good reliability and attendance history

- Ability to handle stress in high call -volume environments


Willing to relocate to Hyderabad.

📌 Cutomer Care Analyst (Hyderabad)
🏢 Leading
📍 Hyderabad

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