## What youu2019ll do:nnProvides the various internal stakeholders with product, delivery, pricing, claims/returns and program information. Manages orders, including order entry and order changes. Expedites orders and shipments with operations. Responsible for maintaining accurate customer information, validating price, verifying order terms and conditions, confirming routing rules and entering shipment, quantity and date information. Emphasis is on world class customer service that is a competitive weapon and contributes to the growth of the business. nn1\. Receives, reviews and completes selected Purchase Orders (PO) and Purchase Order modifications in the various ERP systems by following the processes defined and tools provided n2\. Will be responsible for processing POu2019s for direct material n3\. Expedites orders to prevent customer line downs or machine downtime. Processes emergency and/or expedited orders and shipments in a timely manner n4\. Provides product information or leverages internal resources to fulfill requests n5\. Update SOu2019s to reflect date of corresponding POu2019s for indent sales orders n6\. Proves to be highly accurate, reliable and timely on activities delegated by the Sites n7\. Maintains accurate and organized order files, order acknowledgments n8\. Proactively communicates in a timely manner with external customers about order verification, order status, pricing and shipment status. Communicates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests n9\. Should have good command over systems with a good typing speed n10\. Promotes customer satisfaction and achieves cycle time reduction through team-based problem solving n11\.



Fosters an environment which promotes Eatonu2019s goals and philosophy, encourages continuous improvement and builds stakeholder relationships n12\. Should work closely with SME on taking Adhoc projects for the process. n13.Should have experience of working in rotational or fixed night shifts. n14.Work toward to achieve high level of internal and external customer satisfaction and always ready to adapt as per customers requirement. n15\. Maintaining a positive, empathetic, and skilled attitude toward Stakeholders always. n16\. Could hand hold and mentor on process to Newer team members. n17\. Take ownership of customer/stakeholderu2019s issues n18\. Troubleshoot problems and see them through to resolution. n19\. Go the extra mile to engage stakeholders/Customer n20\. Contribute to Process improvement and automations" nn## Qualifications:nnBacheloru0027s nMinimum 3 years experience in Customer Service, Order Management, Call center atmosphere and or Materials related field. nn## Skills:nnUnderstanding of Eaton business processes u0026 systems nData entry skills, including proof reading nKnowledge of ERP (Oracle), business intelligence platforms (Power BI, QlikView), order management (including MFG/PRO u0026 Pharos) software programs nMicrosoft office (Excel, Word, PowerPoint nSolid understanding of markets (customers, end customers and competitors) and how our products service those markets. " nOrganization and time management skills nMathematical skills nReasoning ability nProblem Solving Skills nPhone skills and customer communication skills nOut-of-the-box thinking nAbility to quickly adapt to change and successfully manage urgent/high and multiple priorities. nUnderstanding of Eaton Business Excellence Award (EBEA) requirements"n

📌 Customer Support Representative (Pune)
🏢 Nameless
📍 Pune