We are looking for a Customer Support Executive for a domestic voice process. The candidate will be responsible for handling inbound and outbound customer calls, resolving queries, and providing excellent customer service while maintaining quality and compliance standards.
Key Responsibilities:
- Handle inbound and outbound calls from domestic customers
- Resolve customer queries related to products, services, or accounts
- Provide accurate information and ensure customer satisfaction
- Maintain proper documentation of customer interactions
- Escalate unresolved issues to the concerned team when required
- Follow company policies, scripts, and quality guidelines
Requirements
- Valuable communication skills in English and Hindi (regional languages are a plus)
- Basic computer knowledge and typing skills
- Customer -focused attitude with good problem -solving abilities