Shape the utilities market of the future with us. Join our team as a full time Onsite Customer Support Engineer in Pune (m/f/d). This job is open to male/female/diverse.

- Customer Issue Resolution: Respond promptly to customer issues, serving as the first point of contact for in office support. Follow the defined escalation matrix to escalate issues to L2 support when necessary.
• Support Workflow: Work within established support workflows, adhering to processes based on priority and SLA. Ensure efficient and effective issue resolution.
• Ticketing Tools: Utilize ticketing tools such as Jira, Zoho Desk, and Freshdesk to log and track customer issues. Proficiency in these tools is advantageous.
• Off-Hours Support: Be available to respond to customer calls outside regular business hours. Collaborate with the support team to ensure swift issue resolution.
• MS Office Tools: Demonstrate proficiency in using MS Office tools for documentation and communication purposes.
• Communication Skills: Possess excellent communication skills in English, both written and verbal, to effectively interact with customers and the support team.
• On-Site Issue Resolution:



Acquire the ability to study the knowledge store and address and fix issues on-site, ensuring minimal disruption to utility services.
• Technical Knowledge: Familiarity with smart metering, advanced metering infrastructure, head-end systems, and meter data management systems is a must.

- You have a Graduate degree in Electronics, Electrical Computer Science & Engineering from a reputed institute.

- Excellent knowledge of Microsoft Office Applications and working knowledge of at least one Computer Operating System.

- Ability to work in a team, keen eye for identification of errors and problem-solving in complex environments.

- Good presentation and report writing skills.

- You are willing to support global customers in their local time.

- Being part of an internationally acting and constantly growing technology company.

- Flat hierarchies and the chance to really make a difference and see your ideas grow into real projects.

- Rewarding international environment where employees can thrive both personally and professionally.
- Competitive salary and benefits package that recognizes your skills and contributions.

📌 Customer Support Engineer- Smart metering domain (m/f/d) (Bengaluru)
🏢 Important Business
📍 Bengaluru