This role focuses on delivering high-quality customer support across multiple communication channels, including voice, email, and chat. The position requires handling customer inquiries efficiently, resolving issues professionally, and ensuring a positive customer experience at every interaction. You will act as a key point of contact for customers while working closely with internal teams to address and resolve concerns effectively.
Key Responsibilities
- Provide timely and professional customer support through phone calls, emails, and chat platforms
- Handle inbound customer queries related to products and services
- Identify customer issues, provide accurate resolutions, and ensure customer satisfaction
- Maintain clear and courteous communication while managing customer expectations
- Escalate complex or unresolved issues to appropriate internal teams when required
- Accurately document customer interactions, issues, and resolutions using CRM tools
- Follow established processes and service guidelines to maintain quality standards
- Ensure adherence to response time, resolution time, and service-level agreements
What Makes You a Great Fit
- 2–6 years of experience in BPO customer service or voice-based support roles
- Robust verbal and written communication skills for handling calls, emails, and chats
- Ability to manage customer concerns calmly and professionally under pressure
- Customer-focused mindset with a problem-solving approach
- Familiarity with CRM systems and basic customer service documentation
- Strong attention to detail and ability to manage multiple interactions efficiently
- Team-oriented attitude with the ability to collaborate across departments
📌 Customer Support Associate (Delhi)
🏢 Recognized
📍 Delhi
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