01 Aug
|
Recognized
|
Pune
Stuba is an award winning global accommodation wholesaler, serving travel agents and tour operators with offices in Australia, India, UAE, UK and USA.
Known for our exceptional service in travel industry, our Customer Support profile possess excellent communication skills both written and verbal, experience in handling clients of different nationalities, good telephonic manners and strong analytical skills with non -call centric behaviour.
We are looking for enthusiastic Client relationship professionals to support our client cases and interact with different partners at various levels. He / She will primarily be responsible for addressing the clients’ queries through emails and calls, ensuring that our product or service has met the client’s expectation. He/ she may occasionally require to take active role in recent implementation and suggestions for process improvement based on their experience dealing with partners and clients.
This is a great opportunity for an individual to extend and utilise his/ her interest in tourism and travel into a solid broad skill set.
Requirements
- Graduate and above.
- Experience in Travel /Tourism/ Hotel Industry would be beneficial
- 2 to 5 yrs relevant experience in Client Relationship Management
- Experience with escalation management would be a valuable add on
- Good understanding of MS -Office tools.
- Clarity of thoughts and words.
- Planning efficiently while avoiding analysis paralysis.
- Interactive and good at probing.
- Flexibility to work in rotational shifts.
- Make timely, practical, effective decisions.
- To take initiative without being asked.
- Experience in using any CRM system.