We are seeking a proactive and customer-centric Customer Care Associate to manage end-to-end customer interactions for a direct-to-consumer (D2C) e-commerce platform. This role focuses on delivering seamless support across all customer touchpoints while ensuring timely and effective resolution of queries.
Key Responsibilities
- Handle customer inquiries via phone calls, emails, and live chat channels.
- Assist customers with order placement, cancellations, refunds, returns, and delivery tracking.
- Coordinate with internal teams to ensure quick and accurate resolution of customer issues.
- Maintain detailed and up-to-date customer records and follow up on open or pending tickets.
- Ensure a smooth, consistent,
and positive customer experience across all interactions.
- Identify recurring issues and share feedback with internal teams to improve processes and customer satisfaction.
Requirements & Qualifications
- 1–2 years of experience in customer support for a D2C or e-commerce environment.
- Working knowledge of Shopify, including order management and product listings.
- Good understanding of online customer journeys and e-commerce operations.
- Strong verbal and written communication skills in English and Hindi.
- Customer-first mindset with strong problem-solving and conflict-resolution abilities.
Skills
Customer Support, E-commerce Operations, Shopify, Order Management, Customer Communication
📌 Customer care associate (Noida)
🏢 Important Company of the Sector
📍 Noida
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