01 Aug
|
Nameless
|
Chennai
Senior Process Executive – Contact Center (Voice, Chat & Email)
Location: Chennai & Coimbatore
Employment Type: Full Time | 24/7 Rotational Shifts | Work from Office
Designation: Senior Process Executive
Role Overview
The Senior Process Executive – Service Delivery (IOA) will be responsible for delivering high -quality customer support across inbound and outbound voice, chat, and email channels. The role requires robust communication skills, customer -centric behavior, and adherence to Cognizant compliance and service delivery standards in a 24/7 environment.
Key Responsibilities
- Handle incoming and outgoing customer interactions via voice, chat, and email.
- Resolve customer queries accurately within defined SLAs.
- Document interactions correctly in CRM/ticketing systems.