Role Overview:

- Industry Expertise and Solution Design:

- Demonstrate extensive knowledge of industry best practices,
business processes, o9's solutions, technical architecture, and value
proposition.

- Lead the full lifecycle of projects from initial design to
delivery, catering to customers across various industries and
geographies.

- Customer Engagement and Requirements Analysis:

- Gain a deep understanding of customer requirements through leading
workshops with functional and business process owners and documenting
these interactions.

- Map business requirements effectively onto o9's platform and
develop a clear, phased, and achievable blueprint.

- Solution Configuration and Monitoring:

- Collaborate with a team of experts to configure solutions as per
the design to address complex operations and supply chain challenges, and
establish a rigorous performance monitoring process.

- Issue Resolution and Training:

- Work directly with customers to resolve issues and oversee the
defect tracking, analysis, and resolution process.

- Plan, develop, and deliver comprehensive training for Super Users
and End Users across a global user base.

- Process Improvement and Demonstrations:

- Actively contribute to internal process improvements and product
feature enhancements based on customer feedback by liaising with the
development and operations teams.

- Support and lead customer demonstrations.

- Leadership and Mentorship:

- Serve as a mentor and guide to junior team members, fostering
skill development and professional growth.





Qualifications and Experience:

- Experience:

- Minimum of 7 years of experience implementing planning
applications specifically in the retail industry.

- Hands-on experience with key retail planning processes including
Merchandise Financial Planning, Assortment Planning, Allocations,
Replenishment, and Retail Forecasting.

- Deep experience in the end-to-end lifecycle of solution
implementation, covering blueprinting, configuration, testing, and
go-live phases.

- Technical Skills:

- Knowledge and experience with databases (SQL Server, MySQL) and
programming languages such as SQL, MDX, T-SQL.

- Proficiency in Microsoft Excel/PowerPoint for advanced analysis
and presentations.

- Soft Skills:

- Robust leadership capabilities, demonstrating proficiency in
product knowledge and industry domain.

- Excellent listening skills with the ability to clearly articulate
viewpoints, manage and deliver to customer expectations, especially under
pressure.

- Analytical acumen with the ability to process large volumes of
data and use intuition to prioritize high-value opportunities or
significant risks.

- Capability to simplify complex problems for easier understanding
and resolution.

- Certifications:

- Certifications in retail planning, supply chain planning, TOGAF
(desirable but not essential).

Education:

- Master’s Degree in Operations Research, Mathematics, Science,
Engineering, Business Administration, Business Analytics, Computer
Science, or related fields (including Supply Chain Engineering).

📌 Configuration Lead (Hyderabad)
🏢 Leading
📍 Hyderabad