Entity:

Customers & Products

Job Family Group:

Retail Group

Job Description:

As bp transitions to an integrated energy company, we must adapt to a changing world and maintain competitive performance. Bp's customers & products (C&P;) business area is setting up a business and technology centre (BTC) in Pune, India. This will support the delivery of an enhanced customer experience and drive innovation by building global capabilities at scale, demonstrating technology, and developing deep expertise. The BTC will be a core and connected part of our business, bringing together colleagues who report into their respective part of C&P;, working together with other functions across bp. This is an exciting time to join bp and the customers & products BTC!

Job Summary:

As part of the Facility Services Team, the VxMaintain Administrator is responsible for maintaining the Work Order request system (VxMaintain) for facility management. This position is responsible for performing VxMaintain system administration and maintenance, troubleshooting all VxMaintain issues, working on new enhancement requests, maintaining data integrity, and assisting on special projects and process improvements. The admin will assist in adding recent programs as we contemplate for future integrations

The VxMaintain system admin collaborate with internal collaborators, as well as contractors, providing guidance and direction on work order approvals and discrepancies, as well asfixg any administrative needs. The position involves maintaining the integrity of the data within the facilities management system while also working to minimize any system downtime for consistent experience and business delivery.

Job Responsibilities

- Coordinate and lead all aspects of the day-to-day operations of VxMaintain which include Daily VxMaintain Integration Errors, Work Order Management, Invoicing Errors, and Work Order Approvals

- Collaborate with internal BP,



as well as our Service Providers regarding VxMaintain related Issues/Inquires

- Support and solve work order approvals & discrepancies.

- Create User Access, Maintain user information, & Audit User Access.

- Initiate the generation of new Service Provider Access, & Monitor existing Provider Access

- Trains Service Providers and Users on the different roles, access and usage of the system

- Research all Integration exceptions and collaborate with BP I&E;, and Accruent team to resolve.

- Provide assistance on Special Projects and Handle new enhancement requests for continuous improvement.

- Maintain data integrity in VxMaintain, VxObserve, and Kykloud

- Verification of any outstanding invoices before a site exits.

- Review all Maintenance Work Order for possible Chargebacks to Dealers

- Process Monthly Accruals

- Handle PM Programs (Maintain site lists, add new tasks, Activities, etc.)

- Handle BP Assets in VxMaintain (New Adds/ Replacements/updates)

- Reporting Maintenance management (Weekly, Monthly Ad Hoc as needed)

- Update Site Attributes per Changes (Channel of Trade, Cost center, RBA/RSM changes, etc.)

- Service Provider invoicing/Payment management

- Work order completion monitoring and Work Order Approval per DOA

- Attend Weekly Maintenance calls

- GBS first contact for support regarding VxMaintain Maintenance inquiries.

Job Qualifications

Preferred Qualifications:

- Bachelor’s degree or higher

Experience:

- Customer service

- Administration experience preferred

- VxMaintain knowledge and experience

Knowledge/Skills:





- Technically savvy and a self-sufficient when it comes to IT / software platforms

- Willingness to learning new skills and address additional responsibilities.

- Strong prioritization skills and can work independently.

- Analytical and problem-solving skills.

- Strong interpersonal and communication skills.

- Strong attention to detail

- Very strong MS Excel skills

You will work with :

- Asset Management team - various project and contractor service information and needs

Procurement - partnership to ensure contractor agreements are uploaded to systems and aligned with bp requirements

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is not available for remote working

Skills:

Asset Management, Invoice Financing, Maintenance, Monitoring, Reporting, Stakeholder Management, Troubleshooting

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

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