· Accountable for resource
planning and delegation of work within team
· Develop functional knowledge of
all processes.
· Create and maintain a schedule
for all initiatives and drive completion of tasks by the agreed deadlines
· Plan ahead and communicate
project/task status in a timely manner
· Work with the team to document
all processes and tools as needed
· Conduct monthly reviews with
stakeholders
· Ensure processes are effective
and maximize shared and re-usable resources
· Accountable for performance
management of individual team members
· Support and guide team members
· Actively build the team -
hiring, retention, training, and developing team members.
Requirements
· Develop and maintain clear, concise reporting on KPIs measuring
online support performance by analyzing web metrics.
· Mine and analyse data to identify patterns and correlations among
the various data points
· Design, create and deliver data reports & insights in the form
of presentations and share with business teams
· Experience working in the field of analytics, reporting out
metrics and deep dive analytics
· Good Analytical problem-solving skills and an aptitude for quick
learning
· Strong proficiency with SQL for data analysis and
building end to end data pipelines.
· Ability to write complex queries and understanding of database
concepts.
· Strong analytical problem-solving skills and an aptitude for
learning quickly
· Expert in data analysis and presentation tools
· Exceptional communication and collaboration skills
· Experience in web analytics and tools like (Adobe Omniture, Google
analytics etc)
· Experience with programming languages
like Python & Unix Shell for data pipeline automation
and analysis
· Knowledge of statistics concepts and Machine learning algorithms
like regression, clustering etc
Education
MBA in
Business Analytics or M.Tech/M.S. in related field with 10+ years experience in
the area of Data analytics & customer insights with at least 2 year’s experience as a people
manager managing teams.
Benefits
What a Consulting role at Thoucentric will offer you?
- Opportunity to define your career path and not as enforced by a manager
- A excellent consulting environment with a chance to work with Fortune 500 companies and startups alike.
- A dynamic but relaxed and supportive working environment that encourages personal development.
- Be part of One Extended Family. We bond beyond work - sports, get-togethers, common interests etc. Work in a very enriching environment with Open Culture, Flat Organization and Excellent Peer Group.
- Be part of the exciting Growth Story of Thoucentric!