Experience: 7 -10 years of overall experience. 5–8 years of relevant experience.
Role Overview:
Collaboration Team:
We are seeking an experienced Messaging Administrator with strong expertise in Exchange Online and Microsoft Teams. The role involves handling operational support, troubleshooting issues, and ensuring seamless messaging and collaboration services.
Experience:
5–8 years of relevant experience in Microsoft 365 messaging and collaboration platforms.
Primary Skills: O365 Exchange Admin, MS Teams Admin, SharePoint Online Admin, OneDrive Admin, Slack Admin
Secondary Skills: Miro Admin, Airtable Admin
Primary Responsibilities:
- Provide L2 support for Exchange Online and Microsoft Teams.
- Troubleshoot mail flow issues, mailbox access, and client connectivity problems.
- Basic administration of SharePoint Online.
- Experience with Slack administration and integration.
Manage and support:
- Mailboxes, shared mailboxes, distribution lists.
- Exchange transport rules and connectors.
- Teams’ policies, meetings, and calling features.
- Monitor service health and proactively address incidents.
- Handle incidents, service requests, and problem management tickets.
- Perform root cause analysis (RCA) for recurring issues.
- Ensure adherence to SLAs and operational procedures.
- Train/assist the service desk team to improve FCR (First Contact resolution).