Application Support (Hyderabad)

Application Support (Hyderabad)

01 Aug
|
Important Group
|
Hyderabad

01 Aug

Important Group

Hyderabad

Job Title: L1 Application Support Engineer


Department: IT Services


Location: Hyderabad


Work Mode: WFH (Night Shift)


Experience: 2 -4 Years






Role Overview:


We are looking for an L1 Application Support Engineer with solid experience in handling tickets, providing application -level support, performing data corrections, and working on SQL Server queries. The candidate should have hands -on knowledge of SQL (Joins, DML, Stored Procedures, Triggers). Knowledge of .NET and C# will be an added advantage.


Requirements

Key Responsibilities:


- Handle and resolve L1 support tickets using Freshservice (incident & service request management).

- Provide application -level support and troubleshooting for production issues.

- Perform data correction activities as per business requirement and approvals.

- Write, update, and optimize SQL Server queries for reporting and issue resolution.

- Work on SQL Server objects including:


> - Joins
>
> - DML operations (Insert/Update/Delete)
>
> - Stored Procedures
>
> - Triggers
>




> - Identify recurring issues and suggest improvements to reduce ticket volume.
>
> - Coordinate with internal teams (Dev / QA / DB) for escalations and resolution.
>
> - Maintain proper ticket documentation, root cause notes, and resolution steps.
>
>
>
>
>
> Required Skills & Qualifications:
>
> - 2+ Experience in ticketing tool (mandatory / preferred).
>
> - Strong hands -on experience in SQL Server:
>
>
>> - Joins, DML, query updates
>
>> - Stored procedures, triggers
>
>> - Good understanding of application support process and SLA handling.
>
>> - Basic understanding of production support, incident management, and troubleshooting.
>
>> - Strong communication skills (ticket updates, user coordination).
>
>>
>>
>
>>
>> Preferred Qualification:
>
>> - Knowledge of .NET and C#
>
>> - Basic understanding of debugging and application logs
>
>> - Exposure to ITIL practices (Incident/Problem/Change Management)
>
>>
>>
>
>

📌 Application Support (Hyderabad)
🏢 Important Group
📍 Hyderabad

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