We are seeking a proactive and customer-oriented Desktop Support Engineer to join our IT support team. In this role, you will be responsible for providing technical support and troubleshooting for end-users, ensuring their desktop systems and applications are functioning smoothly. You will play a critical role in resolving hardware and software issues, managing user accounts, and ensuring system updates and configurations are up to date.

- Provide timely technical support for end-users by resolving desktop hardware, software, and network-related issues.

- Troubleshoot and resolve issues related to operating systems (Windows, MacOS), applications, and peripheral devices (printers, scanners, etc.).

- Install, configure, and maintain desktop computers, laptops.

- Support and maintain network connections and resolve connectivity issues, including VPN and Wi-Fi troubleshooting.

- Install and update software applications, operating systems, and patches.

- Set up and configure user accounts, including email, domain, and application access.

- Assist in the deployment of new hardware and software systems.

- Provide remote support to users through remote desktop tools and troubleshooting.

- Document and track all support issues through ticketing systems, ensuring accurate records and resolutions.





- Escalate complex technical issues to higher-level support teams as needed.

- Participate in routine IT tasks such as system updates, and preventive maintenance.

- Ensure compliance with company security policies and maintain confidentiality of sensitive information.

- Participate in IT projects such as software deployments, system upgrades, and network installations.

Requirements

- Proven experience in desktop support or a related IT field.

- Solid knowledge of desktop operating systems (Windows, MacOS, Linux) and applications (Microsoft Office Suite, browser troubleshooting, etc.)

- Familiarity with networking concepts such as IP addressing, DNS, DHCP, and VPN.​

- Experience with Active Directory for user account management. Excellent problem-solving skills and the ability to work in a fast-paced environment.

- Basic knowledge of IT security practices and principles.

- Familiarity with remote desktop tools and support platforms.

- Understanding of computer components and Diagnosis of hardware issues.

- Knowledge of networking basics and Troubleshooting network issues.

- Installing and configuring applications and Patching and updating software.

- Documenting issues, resolutions, and troubleshooting steps in ticketing systems

📌 Analyst - IT Infra (Hyderabad)
🏢 Recognized
📍 Hyderabad