Position: Analyst - Application Support

Experience: 1 - 2 years

Salary: Best in the industry

Company: One of the leading Gurgaon based Supply Chain Organisation

Responsibilities:

- 1st level support/ user support (instant help with user requests)

- Checking, adjusting and refining error messages caused by missing and/or incorrect data sent from customers and third parties

- Timely resolution of issues and root cause analysis of each issue

- Bug reporting and follow up of fixes

- Bug fixing (depending on enabler)

- Generating knowledge repository of issues and resolutions for future references

- Emergency response (handling of mission critical situations)

- Providing data as for analysis, overviews, statistics, reports Extended activities

- Set up and maintenance of master data for related applications





- Upload and technical support of rates related data

- Testing of new releases/new versions of applications in use

- Knowledge transfer and management

- Creating and conducting of training units and issuing of training material

- Deploying of templated solution in accordance to standard requirements

- Deployment and improvement of IT processes

- Issuing of working instructions and other documentation for application support team

Specification:

- A degree in computer science or related field. Master’s degree will be preferred.

- Good communications skills across teams and management

- Solid technical skills

- Proficient in using MS Office

📌 Analyst - Application Support (Gurugram)
🏢 Important Company of the Sector
📍 Gurugram