Experience
- 4+
years of relevant experience

Willing
to work night shifts to support US -based customers

Role
Summary:

The
AMS IT Coordinator provides application support and operational coordination
across global teams, ensuring effective ticket management, knowledge
maintenance, and customer communication using ServiceNow ITSM.

Key
Responsibilities:

· Provide
application support to internal teams and external clients.

· Coordinate
AMS support activities across international stakeholders.

· Manage
and monitor ServiceNow ITSM tickets, ensuring SLA adherence.

· Maintain
and update the Knowledge Management repository with accurate resolutions and
documentation.

· Assist
with application integrations and interface coordination.

· Create




and maintain technical documentation, SOPs, and procedures.

· Act as a
key point of contact for US -based customers during night -shift operations.

Key
Skills & Qualifications:

· Strong
hands -on experience with ServiceNow ITSM, especially Knowledge Management.

· Good
understanding of ITSM processes (Incident, Request, Problem, Change).

· Excellent
client communication and presentation skills.

· Robust
coordination and documentation abilities.

· Bachelor’s
degree in IT or related field (preferred).

· ITIL /
ServiceNow certifications are an advantage.

Work
Model - Night shift / Global support model