This role is for one of the Weekday's clients

Salary range: Rs 300000 - Rs 500000 (ie INR 3-5 LPA)

Min Experience: 0 years

Location: Pune

JobType: full-time

Key Responsibilities

1. Student Acquisition (New Enrollments)

- Inbound & Outbound Calling: Connect with prospective learners through outgoing calls and handle incoming admission-related inquiries.
- Consultative Counseling: Understand each student’s academic goals and career aspirations, recommending the most suitable courses based on their needs.
- Academic Guidance: Provide clear and accurate information on course content, certifications, learning outcomes, and career trajectories.
- Follow-ups: Consistently follow up with leads to support them through the admission process and convert inquiries into enrollments.
- CRM & Data Management: Maintain detailed records of interactions, lead stages, and follow-up actions using CRM tools and Google Sheets.

2. Student Engagement (Support for Existing Students)

- Relationship Management: Serve as a reliable point of contact for enrolled students, addressing their queries and guiding them throughout the program.
- Issue Resolution: Assist students with concerns related to schedules, classes, study materials,



or academic challenges, escalating when needed for timely resolution.
- Retention & Upselling: Identify opportunities where current students may benefit from advanced programs and guide them toward additional course options.

3. General Responsibilities

- Quality Compliance: Follow communication guidelines, maintain professionalism, and ensure empathetic interactions at all times.
- Daily Reporting: Share updates with the Business Manager on new enrollments, student concerns, feedback, and unresolved issues.
- Continuous Learning: Participate in training sessions, feedback discussions, and development programs to enhance communication and counseling skills.

Requirements

- Fluency in Hindi and English (spoken).
- Familiarity with tele-calling tools, CRM systems, and Google Sheets.
- Solid communication, listening, and persuasion skills.
- A student-centric mindset and problem-solving approach.
- Ability to multitask, organize, and manage time effectively.
- Positive attitude, adaptability, and eagerness to learn.

Skills
Sales • Business Development • Counseling • Student Counseling

📌 Admission Counselor (Pune)
🏢 Nameless
📍 Pune