As we grow from $1M to $10M in ARR, maintaining financial discipline is essential.
As an L1 Accounts Receivable Specialist, you will manage escalated cases, address complex billing challenges, and oversee reporting. This role still requires substantial interaction with clients, as it involves direct conversations, but you will also take on responsibilities such as in-depth reconciliation, identifying risks, and providing structured reports to leadership.
You will collaborate closely with the finance team, sales, and customer success departments to ensure optimal collection efficiency while fostering robust relationships with clients.
Responsibilities
- Manage escalated collections cases and complex billing issues through proactive outbound and follow-up calls.
- Perform thorough reconciliation of customer accounts to rectify inconsistencies.
- Lead collections efforts for high-value or sensitive accounts.
- Compile weekly/monthly AR reports that detail aging buckets, potential risks, and collection patterns.
- Detect trends in late payments and propose enhancements to existing processes.
- Collaborate with internal teams to resolve disputes and minimize Days Sales Outstanding (DSO).
- Guide L0 executives in managing challenging conversations and executing structured follow-ups.
Qualifications for Success
- 2–4 years of experience in accounts receivable/collections, ideally in a voice-driven environment.
- Experience with Indian clients in a collections role with a focus on calls is highly preferred.
- Excellent skills in managing escalations and addressing objections.
- Proficient with reporting, account reconciliation, and data analysis.
- Ability to reconcile assertive collections tactics with a strong customer service focus.
- Prior experience in SaaS finance/accounting is advantageous.
- Comfortable working in a rapidly scaling startup environment while taking ownership of tasks.
Compensation:
Expected CTC: We offer competitive market rates for qualified candidates and provide generous equity (ESOP) options for all team members.