Account Manager (Pune)

Account Manager (Pune)

01 Aug
|
Leading
|
Pune

01 Aug

Leading

Pune

Role: Account Manager




Experience Required: 5 to 8 Years




Location: Hinjewadi Phase 1, Pune




About Role:




We are seeking an experienced and proactive Account Manager with a strong background


in managing clients within the AEC/BIM software development domain. The ideal


candidate will be responsible for nurturing long -term customer relationships, understanding


project requirements, collaborating with internal teams, and ensuring successful delivery of


software development projects tailored to AEC/BIM workflows.


This role requires a combination of client management, technical understanding of


BIM/AEC processes, and software project coordination




Key Responsibilities:




Client Relationship Management




• Serve as the primary point of contact for assigned clients from the AEC/BIM industry.


• Build, maintain, and strengthen long -term client relationships.


• Understand client goals, workflows, BIM standards, and project requirements.


• Conduct regular review meetings, presentations, and business discussions with


clients.




Project Coordination


• Work closely with software development, product, QA, and design teams to ensure


project success.


• Translate client needs into explicit technical requirements and project briefs.


• Track project progress, deliverables, and timelines,



proactively resolving roadblocks.


• Ensure seamless communication and alignment between internal teams and clients.




Business Growth & Upselling


• Identify upsell and cross -sell opportunities based on client needs.


• Contribute to account growth strategies and revenue targets.


• Prepare proposals, SOWs, and contracts in collaboration with leadership teams.




Issue Management


• Manage client escalations and ensure timely resolution of issues.


• Monitor client satisfaction and take proactive steps to improve it.


• Maintain documentation related to projects, decisions, and client interactions.




Reporting & Analytics


• Provide weekly/monthly account status reports to management.


• Analyse account performance, financial health, and customer usage trends.


• Maintain CRM records accurately and consistently.




Required Skills:


• Bachelor’s degree in Business, Engineering, Architecture, or related field.


• 5–8 years of experience in account management or sales, preferably in the AEC


industry.


• Strong understanding of the AEC project lifecycle and stakeholder dynamics.


• Excellent communication, negotiation, and interpersonal skills.


• Proficiency in CRM software and Microsoft Office Suite.


• Ability to travel as needed.


📌 Account Manager (Pune)
🏢 Leading
📍 Pune

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