We are looking to hire a resourceful Order Operations Specialist to join our high calibre team at Waters in Bangalore.
Growing your career as a Full Time Order Operations Specialist is an amazing opportunity to develop useful skills.
If you are strong in people management, planning and have the right drive for the job, then apply for the position of Order Operations Specialist at Waters today!

Waters has an exciting and challenging opportunity available for an Order Operations Specialist to support India Field Operations. This role will report to the Order Operations Manager, India.

Collaborating closely with Waters Global Operations team and local country team , Order Operations Specialist will be critical in supporting business growth and current business models, harmonizing best practices, optimizing operations process, improving efficiency, and increasing customer satisfaction across the region.

Critical success factors for this role include order management, logistics operations, business analysis, excellent communication, influencing and stakeholder management skills. The ideal candidate is passionate about ensuring customer satisfaction, work objectively and execute daily routine tasks with great attention to details and accuracy to achieve the desired results in a fast-paced environment.

- Process orders in full cycle from order entry to invoicing accurately with accordance to Waters guidelines and policies.
- Excellent knowledge on Letter of Credit and Cash against Documents related processes.
- Review and ensure smooth co-ordination & preparation of Letter of Credit documentation requirement for submission to the bank for LC presentation.
- Liaise with relevant internal and external parties to manage and resolve all issues relating to order fulfilment and as directed by team leader/manager.




- To ensure all necessary documentation is in place to enable transit from origin to destination without delays and in accordance with customer need and foreign trade regulations.
- Provide Risk Management on orders and sales backlog by working closely with business leaders, finance, legal and Compliance.
- Supply chain management and demand planning: SAP Ordering Process and close collaboration with Global Operations team to ensure efficient operation between distribution center and customers.
- Ensure backlog is managed efficiently with no past due status.
- Close monitoring of all backlogs to expedite deliveries on timely manner.
- Import and Export activites & l iaise with freight forwarders to coordinate shipment and on time delivery.
- Provide post-sales support such as physical return, replacement and others.
- Customers management including enquiries, orders, payments, and all customer services related areas to follow up to closure.
- Support the team and perform cross functional activities when necessary.
- Perform back-up / standby duties as needed to ensure smooth daily Order Operations to support business growth.
- Any ad-hoc duties as assigned.

- Bachelor’s degree in commercial/business management, logistics discipline or other discipline with minimum of 5 years’ working experience in Customer Service/ order management/ logistics
- Multi-national company experience preferred
- Excellent verbal and written communication skills




- Proficient in office software (e.g. Microsoft Excel, Word, PowerPoint, Outlook), with knowledge of financial
- Strong knowledge on ERP systems (SAP is preferred, AO, Salesforce)
- Demonstrated interpersonal skills showing ability to accelerate change, work in a rapidly changing environment and operate independently to deliver business results
- Must be a motivated self-starter and independent worker with a desire to lead through action
- Excellent organizational and time management skills
- High attention to details

Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for more than 60 years. With more than 7,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.

Benefits of working as a Order Operations Specialist in Bangalore:

● Company offers great benefits
● Advancement opportunities
● Competitive salary

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