We are hiring an expert Manager - Human Resources to join our awesome team at Max Financial Services in Gurgaon.
Growing your career as a Full Time Manager - Human Resources is a terrific opportunity to develop productive skills.
If you are strong in adaptability, presentation and have the right experience for the job, then apply for the position of Manager - Human Resources at Max Financial Services today!

JOB SUMMARY
The incumbent shall be responsible for the end to end business HR delivery for the Customer Engagement Team assigned to him/her. Shall be responsible for driving and managing all country level HR initiatives/employee engagement agenda and overall employee life cycle. Further responsible for recruitments/selection and on boarding for the respective channels.

KEY RESPONSIBILITIES:-
Recruitments and Selection:

- Responsible for recruitment and selection of frontline sales/ Operations people.
- Ensuring a robust manpower pipeline to take care of existing as well as expected vacancies.
- Tracking of hiring to ensure year end manpower plans are met.

Joining & On-Boarding:

- Responsible for smooth on-boarding of new hires
- Ensuring timely generation of Employee Codes and other infra support required.
- Coordination and ensuring attendance for HR Induction and functional induction program.

HR Operations:

- Collection of all pre-joining documents.
- Ensuring proper and complete documentation post selection of candidates.
- Ensuring timely dispatch of Joining KITs to HO.
- Leave and Attendance management for new joinees.

HRIS:

- Required to maintain various HR MIS related to Hiring/Sourcing/Funnel/Employee engagement/attrition etc.
- Publishing HR dashboards and attrition analysis data to business stakeholders.

Query and Grievance Management:

- As HR SPOC, responsible for managing employee related queries and their resolution.
- Ensuring proactive employee communication on process and policies.
- Handling of employee grievances and taking proactive steps to ensure local level resolution of grievances.
- Track employee escalations and take proactive steps to control escalations

Exit Management:

- Keeping track of all exits happening within the zone
- Timely exit updation in system.
- Conducting exit interviews of employees and doing attrition analysis.
- Timely inputs to HR Ops team for Stop salary and processing of F&F; Settlement.

Staffing:

- Manage IJP roll out and closure on system, send regret and congratulatory mails.
- Drive sourcing through Employee referrals and Portals

MDP:

- Responsible for collating the MDP nominations for the Zone.
- Tracking & ensuring 100% adherence to the nomination
- Coordinating Bandhan logistics, nomination etc.

Engagement:

- Design & delivery of people practices basis Yearly Employee Engagement Survey & GPTW findings




- Drive employee connect through formal In-Tune and in-Touch sessions and informal forums
- Customized engagement initiatives for all verticals.

Compensation

- Ensuring clear differentiation of evaluations and pay basis their performance

Performance Management

- Proactive Retention: Set up Early warning system for HiPOS
- Focus on retaining top talent and employees with skills critical to business

KEY SKILLS:

- Strong Communication and Relationship Management skills
- Ability to influence and align
- High Process Orientation
- Strong Analytical skill
- Strong business understanding

MEASURES OF SUCCESS: -
Talent Management, Cost & Productivity

- Hiring within agreed TAT
- Manpower to be at 95% on board at all times

Culture & Values

- EDAP execution as per TAT

HR Operations

- TAT For ECODE, F&F;, Form Section
- TAT for Case Closure as per Matrix

Engagement & Connect

- Driving Employee Engagement Survey
- MDR Coverage
- Engagement Calendar Execution
- In tune in touch execution
- Townhalls at zones
- Survey scores - onboarding and exit

People Agenda

- TAT & Process Impact

Desired qualification and experience:-

- MBA /Post Graduate in HR from premier institute is preferred

- 5 to 7 years of experience in handling Business HR process and a team.

- Excellent Interpersonal andcommunication skill, Ability to work in tight timelines

JOB SUMMARY
The incumbent shall be responsible for the end to end business HR delivery for the Customer Engagement Team assigned to him/her. Shall be responsible for driving and managing all country level HR initiatives/employee engagement agenda and overall employee life cycle. Further responsible for recruitments/selection and on boarding for the respective channels.

KEY RESPONSIBILITIES:-
Recruitments and Selection:

- Responsible for recruitment and selection of frontline sales/ Operations people.
- Ensuring a robust manpower pipeline to take care of existing as well as expected vacancies.
- Tracking of hiring to ensure year end manpower plans are met.

Joining & On-Boarding:

- Responsible for smooth on-boarding of new hires
- Ensuring timely generation of Employee Codes and other infra support required.
- Coordination and ensuring attendance for HR Induction and functional induction program.

HR Operations:

- Collection of all pre-joining documents.
- Ensuring proper and complete documentation post selection of candidates.
- Ensuring timely dispatch of Joining KITs to HO.
- Leave and Attendance management for new joinees.

HRIS:





- Required to maintain various HR MIS related to Hiring/Sourcing/Funnel/Employee engagement/attrition etc.
- Publishing HR dashboards and attrition analysis data to business stakeholders.

Query and Grievance Management:

- As HR SPOC, responsible for managing employee related queries and their resolution.
- Ensuring proactive employee communication on process and policies.
- Handling of employee grievances and taking proactive steps to ensure local level resolution of grievances.
- Track employee escalations and take proactive steps to control escalations

Exit Management:

- Keeping track of all exits happening within the zone
- Timely exit updation in system.
- Conducting exit interviews of employees and doing attrition analysis.
- Timely inputs to HR Ops team for Stop salary and processing of F&F; Settlement.

Staffing:

- Manage IJP roll out and closure on system, send regret and congratulatory mails.
- Drive sourcing through Employee referrals and Portals

MDP:

- Responsible for collating the MDP nominations for the Zone.
- Tracking & ensuring 100% adherence to the nomination
- Coordinating Bandhan logistics, nomination etc.

Engagement:

- Design & delivery of people practices basis Yearly Employee Engagement Survey & GPTW findings
- Drive employee connect through formal In-Tune and in-Touch sessions and informal forums
- Customized engagement initiatives for all verticals.

Compensation

- Ensuring explicit differentiation of evaluations and pay basis their performance

Performance Management

- Proactive Retention: Set up Early warning system for HiPOS
- Focus on retaining top talent and employees with skills critical to business

KEY SKILLS:

- Strong Communication and Relationship Management skills
- Ability to influence and align
- High Process Orientation
- Strong Analytical skill
- Strong business understanding

MEASURES OF SUCCESS: -
Talent Management, Cost & Productivity

- Hiring within agreed TAT
- Manpower to be at 95% on board at all times

Culture & Values

- EDAP execution as per TAT

HR Operations

- TAT For ECODE, F&F;, Form Section
- TAT for Case Closure as per Matrix

Engagement & Connect

- Driving Employee Engagement Survey
- MDR Coverage
- Engagement Calendar Execution
- In tune in touch execution
- Townhalls at zones
- Survey scores - onboarding and exit

People Agenda

- TAT & Process Impact

Desired qualification and experience:-

- MBA /Post Graduate in HR from premier institute is preferred

- 5 to 7 years of experience in handling Business HR process and a team.

- Excellent Interpersonal andcommunication skill, Ability to work in tight timelines

Benefits of working as a Manager - Human Resources in Gurgaon:

● Excellent benefits
● Company offers career progression opportunities
● Competitive salary

📌 Manager - Human Resources - Hiring Urgently (Gurugram)
🏢 Nameless
📍 Gurugram