We are looking to hire a confident Customer Relationship Manager to join our productive team at Ultratech Cement Limited in Noida.
Growing your career as a Full Time Customer Relationship Manager is a fantastic chance to develop exceptional skills.
If you are strong in creativity, presentation and have the right mindset for the job, then apply for the position of Customer Relationship Manager at Ultratech Cement Limited today!
KRA1
Key Account Management
. (R) Build long term customer relationship with all key stakeholders (e.g. purchase, stores, and finance) through CRM with the objective to leverage growth and new business opportunities
. (R) Identify customers business needs to deliver long term competitive advantage
KRA2
Business Delivery
. (R) Achieve the sales target in terms volume, product mix & segment ratio at agreed price positions to achieve maximum NCR for the Zone
. (R) Ensure increase in share of business by identifying opportunities to service at PAN India locations
. (R) Ensure timely delivery to key accounts by looking into product mix, customer mix, segment mix etc. and achieve assigned strategic account objectives for the Zone
. (R) Recommend pricing of Key Customers based on market intelligence
. (R,A) Plan and execute call cycle for region and report findings to superior and other stakeholders for tracking and monitoring purposes
KRA3
Market Strategy
. (R) Devise the market strategy based on customer feedback, consultants and new projects to recommend new markets, capacity enhancements and quantity requirements for the Zone
product innovations and new construction practices, close interaction with key stake holders like consultants, industry experts and professional bodies
KRA5
Partnering with Customers / Value Added Services
. (A) Assist key accounts to achieve their project progress targets by providing construction related support - Project Ownership Module
. (A) Organize training programs with the assistance of technical services cell
. (A) Provide value added services like mix design, bulk delivery, inventory management, etc.
KRA6
Product Promotion and Brand Equity
. (R,A) Develop a healthy relationship with existing customers to get future orders and keep watch upon upcoming projects
KRA7
Revenue Plan and Budgeting
. (R) Make yearly forecasts based on cement consumption pattern and projects on anvil
KRA8
Sales Administration
. (A) Ensure timely collection of payments for keeping receivables under control / Follow-up for timely collection of payment against sold material for respective key accounts
. (R) Management of debtors including setting of credit limits based on financials of key customers, monitoring of credit control and achieving budgeted targets
KRA9
Coordination
. (A) Coordinate with IT / Logistics and C&F; teams for order processing based on the criticality of order
. (A) Get clarification from sites / customers and provide the same for updation in system and order execution Make necessary entries in the system for order execution in time
Benefits of working as a Customer Relationship Manager in Noida:
● Company offers great benefits
● Company offers career progression opportunities
● Competitive salary