We are on the lookout for an organized Call Center Operations Analyst I to join our productive team at Jobs for Humanity in Gurgaon.
Growing your career as a Full Time Call Center Operations Analyst I is an awesome opportunity to develop competitive skills.
If you are strong in leadership, people management and have the right experience for the job, then apply for the position of Call Center Operations Analyst I at Jobs for Humanity today!

Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. If you identify with any of the following communities do not hesitate to register.

Company Name: FIS Global

Job Description

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Travel Percentage :

0%

WFM domain knowledge, should be able to create skilling plans, Mitigation plan, crisis management, Break/Shrinkage management and other analyses required by management

Serves as escalation point for issues beyond operations analysts authority; resolves conflicts involving skilling, resources, or technical issues.

Prepares reports for management summarizing results of research, analyses and evaluation of any discrepancies.

To fulfill any other Adhoc requests that came by on a monthly basis.

This is a RTA position

Job responsibility include managing and monitoring the day-to-day activities related to volumes, staffing levels, productivity, attrition, forecasting, scheduling, resource allocation etc.

Ability to work productively in a fast-paced setting, multi-task and detail-oriented with ability to work with little supervision.





Ability to work within deadlines and strict timeframes, strong analytical and problem-solving skills, excellent time management skills

Attend weekly and daily staffing review meetings with management with complete detail on real time performance. Detailing previous and current week's performance and forecasted performance of remainder of current week and next week, while also identifying risks, Fill overtime and under time availability.

Communicate identified risks to management and other teams, Perform other duties and assignments as directed.

Excellent verbal and written communication skills, Strong interpersonal and relationship management skills

Expert in MS Excel & PowerPoint. Candidate with knowledge of Macros, VBA would be preferred

Ability to communicate effectively with associates and all levels of management multi-task and detail-oriented with ability to work with little supervision.

Ability to work within deadlines and strict timeframes, strong analytical and problem-solving skills, excellent time management skills, excellent verbal and written communication skills, Strong interpersonal and relationship management skills.

Flexible to work in different shift timings

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Benefits of working as a Call Center Operations Analyst I in Gurgaon:

● Excellent benefits
● Advancement opportunities
● Attractive package

📌 Call Center Operations Analyst I - Hiring Urgently (Gurugram)
🏢 Recognized
📍 Gurugram