We are looking for an organized Duty Manager to join our awesome team at Accor in Gurgaon.
Growing your career as a Full Time Duty Manager is a excellent opportunity to develop productive skills.
If you are strong in people management, problem-solving and have the right personality for the job, then apply for the position of Duty Manager at Accor today!

Primary Responsibilities

Front Office Operation

- Conduct daily briefings and ensure that all pertinent information is well received by team members

- Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met

- Review, analyze and suggest improvement of work flow and standards at the Front Desk

- Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates

- Communicate with Front Office Manager on all matters regarding guest services & hotel operations

- Ensure documentation of all guest related issues using the logbook

- Sign media and supervise shift handover procedures

- Coordinate and communicate with other hotel departments as required regarding general administration and operations issues

- Provide management presence at all times by assisting with the handling of guests' needs and complaints tactfully and efficiently

- Assist Guest Relations in greeting, rooming, and sending off guests

- Inspect front of house and back of house regularly for cleanliness and orderliness

- Ensure that front line staff complies with marketing techniques and maximizes sales

- Check billing instructions, monitor guest credit and act upon any discrepancies





- Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates

- Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently

- Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.

- Conduct Night Audit Process for hotel

Team Management

- Provide department orientation and training of the hotel service standards, procedures and programs

- Constantly monitor team members' appearance, attitude and degree of professionalism

- Motivate and provides a work environment which brings out the best in team members

Other Responsibilities

- Maintain complete knowledge of all food & beverage services, outlets and hotel services/features

- Be fully conversant with hotel fire & life safety/emergency procedures

- Attend all briefings, meetings and trainings as assigned by management

- Report for duty on time wearing clean and complete uniform at all times

- Maintain a high standard of personal appearance and hygiene at all times

- Perform other reasonable duties assigned by the Management of the Hotel

him/ Main Complexity/Critical issues in the Job

Maintain highest standards and quality of services in Front Office operation to meet and exceed budgeted revenue targets and guests' expectation/VOG target.

Benefits of working as a Duty Manager in Gurgaon:

● Learning opportunities
● Company offers career progression opportunities
● Competitive salary

📌 Duty Manager - with Great Benefits (Gurugram)
🏢 Recognized
📍 Gurugram