We are on the lookout for a remarkable Support Engineer to join our passionate team at Episource in Chennai.
Growing your career as a Full Time Support Engineer is an awesome chance to develop relevant skills.
If you are strong in decision-making, people management and have the right mindset for the job, then apply for the position of Support Engineer at Episource today!

Job Details

Who We Are

We take great pleasure in introducing Episource, a leading US-based healthcare product development IT Company. Started in 2004, the company has grown multi fold in the last couple of years becoming a leader in the Medical coding space in the Heath care Domain. Episource has been rated consistently in the list of fastest-growing private establishments in the US. Headquartered in Gardena California, Episource has expanded in Florida US, Philippines, India (Chennai, Vijayawada & Mumbai), and has a global workforce of over 3000+ Employees.

Job Title : Application Support Engineer

Job Location : OMR, Kandanchavadi, Chennai.

Experience : 2-4 Years

Shift Timings : Evening / Night Shift

Roles & Responsibilities

- L1 and L2 support through help desk management.




- Ensure timely response to tickets / emails / calls from clients / US operations.
- Maintain response and resolution SLA agreed with the clients based on the type of product / Line of Business.
- Monitor IIS and DB servers on utilization of resources including memory, CPU, etc.
- Work with development team on creating PT / Jira stories for the bugs / feature requests received from clients.
- Root cause analysis.
- Deploying new builds/patches in DB and IIS environments

Must Have

Required Skills:

- Ticket management, Change/release management
- Customer support through email/phone/chat
- Server management (IIS & DB), Knowledge in SSIS, ETL jobs
- Hands-on experience in DB and/or UI deployments
- Basic knowledge in SQL
- Excellent communication skills - Oral & written

Good To Have

- UG / PG from any reputed university
- Experience in Zendesk, Freshdesk, Jira, any other ticketing tools,
- Experience in healthcare domain
- Experience with Agile/Scrum process knowledge

Benefits of working as a Support Engineer in Chennai:

● Learning opportunities
● Opportunities to grow
● Advantageous package

📌 Support Engineer - Immediate Start (Chennai)
🏢 Important Group
📍 Chennai