We are on the lookout for a capable Customer Success Executive to join our dynamic team at PlumHQ in Bangalore.
Growing your career as a Full Time Customer Success Executive is an amazing opportunity to develop helpful skills.
If you are strong in planning, teamwork and have the right initiative for the job, then apply for the position of Customer Success Executive at PlumHQ today!

About Plum

Plum is a up-to-date employee insurance and health benefits platform focused on making health insurance simple, accessible and inclusive. Healthcare in India is seeing a phenomenal shift with inflation in healthcare costs 3x that of general inflation. A majority of Indians are unable to afford health insurance on their own and so as many as 600mn Indians will likely have to depend on employer-sponsored insurance.

Plum is on a mission to insure 10mn lives by 2025. Backed by leading global investors including Tiger Global, Sequoia Capital, Tanglin Ventures and Incubate Fund, we help companies care better for their employees by providing:
- Comprehensive health benefits
- A fully-digital platform experience for HR teams & admins
- Superior support & claims experience.

Roles and Responsibilities





- Help employees and employers use their health insurance and health benefits in the most seamless way possible
- Develop a deep level of understanding and knowledge of the entire product, systems and processes
- Address queries regarding the product and service in a timely and accurate way via phone, email or chat
- Develop and implement processes on support
- Meet response time for queries in support
- Coordinate with insurance partners for resolution/clarifications if needed
- Interact with internal and external teams to ensure quick resolution of customer issues
- Drive 100% customer retention by delivering extraordinary experience

Experience and Qualifications

- At least 6 months of experience in customer service/support on voice/chat/email
- Great command of English (both oral and written)
- Comfortable using modern tools like Intercom, Slack, Freshworks, Google Suite and Hubspot
- Ideally worked at a startup

Address - TOWER-B, 10th Floor, Summit, Brigade Metropolis, Whitefield, Bengaluru, Karnataka 560048

Benefits of working as a Customer Success Executive in Bangalore:

● Learning opportunities
● Opportunities to grow
● Attractive package

📌 Customer Success Executive - Get Hired Fast (Bengaluru)
🏢 Important Business
📍 Bengaluru