We are on the lookout for a capable BPO Supervisor to join our incredible team at NTT DATA Services in Coimbatore.
Growing your career as a Full Time BPO Supervisor is a great opportunity to develop competitive skills.
If you are strong in people management, decision-making and have the right personality for the job, then apply for the position of BPO Supervisor at NTT DATA Services today!

Roles and Responsibilities

- Provides front-line supervision to an operational team of 35 or more employees
- Supervised team typically responsible for manging US healthcare Payer claims adjudication process
- Assigns work to direct reports.
- Recommends and takes actions hiring, firing, promotion, and disciplinary recommendations.
- Supervises team ensuring the highest quality of service is provided to clients.
- Monitors performance of the team and reports results and issues to higher-level leadership.
- Assists team with escalated client or account issues.
- Manages hiring, staffing and maintaining a diverse and effective workforce.
- Interacts with clients and internal departments to resolve issues.
- Works with the team to complete assignments using established guidelines, policies and procedures.




- Demonstrates skilled courtesy and represents the company in a positive manner in all areas of internal and external communications.
- Ensures appropriate record keeping, reports, and related administrative functions are accurate and up-to-date.
- Responsible for career development / planning, performance and pay discussions of team members.
- Upon request, compiles and analyses data to identify trends for root cause analysis.

Requirements

- Typically requires 5- 9 years relevant experience
- Should be open to work in night shifts

- Undergraduate degree or equivalent combination of education and work experience.

- Solid communication skills.

- Demonstrated client service skills and leadership capabilities.

- Good knowledge, understanding and application of project management principles and methodologies.
- Models excellent analytical / problem solving skills.
- Good client service skills and leadership capabilities
- Solid analytical / problem solving skills.

Benefits of working as a BPO Supervisor in Coimbatore:

● Excellent benefits
● Opportunities to grow
● Advantageous package

📌 BPO Supervisor - with Growth Opportunities (Coimbatore)
🏢 Important Group
📍 Coimbatore