We are on the lookout for an energetic Manager to join our amazing team at EXL IT service management in Pune.
Growing your career as a Full Time Manager is a fantastic opportunity to develop excellent skills.
If you are solid in presentation, problem-solving and have the right mindset for the job, then apply for the position of Manager at EXL IT service management today!

Position
Manager

Role Description

- Provide ground level assessment and recommendations on processes with respect to process re-engineering
- Extensive interaction with business users, senior management and IT personnel
- Lead client engagements, ensuring consistent service delivery
- Create account strategies to maximize client satisfaction, business impact, employee engagement and human capital development
- Conduct quarterly and annual appraisals for Assistant Managers / Lead Assistant Managers (LAMs) based on evaluation of metrics performance and of non-metrics based parameters and develop corresponding action plans. Provide periodic feedback and coaching





Qualifications and Experience

- Minimum 15 years of education with a graduation degree/diploma or equivalent
- Minimum three years of relevant work experience

Key Minimum Skills

- Demonstrate experience and capability to manage projects independently
- Strong people management and leadership skills
- Capability to conduct an appraisal discussion and assess different levels of performance and potential
- Excellent written and verbal communications skills
- Appreciation of the domain needs of the process and its key drivers
- Reasonable level of business perspective regarding the internal functioning of BPO (business process outsourcing) and Supplier's organization
- Good networking capability and client facing skills

Benefits of working as a Manager in Pune:

● Company offers great benefits
● Opportunities to grow
● Advantageous package

📌 Manager - Hiring Immediately (Pune)
🏢 Important Business
📍 Pune